Contact
Five routes. Each goes to a person, not a queue. Response times below are published so you can hold us to them.
Start a case
Tell us the market, where the decision stands, how long until a deposit is due, and your preferred language. Do not attach documents at this step; if the case is eligible, we tell you exactly what to send and how.
Ask a question
Anything about the instruments, the method, or whether your situation fits. Plain questions get plain answers.
Report an error
Send the page URL, the statement you dispute, your source, and the correction you want. Contact details optional. Substantive corrections are logged publicly.
Research and media
Questions about the method, the source ladder, or the published material.
Privacy and data
Ask what we hold about you, request correction or deletion. The privacy pages state what little there is.
Response times we publish and keep
- Case eligibility: answered within 2 business days.
- Error reports: acknowledged within 2 business days.
- Privacy requests: handled per applicable law, within 30 days at most.
Not handled through this page: emergencies, legal advice, financial advice, or any request for a verdict. We do not provide those anywhere.